For assistance lodging a return, please contact care@gentlespring.co

Return Policies:

We Do:

Offer exchanges. ✔
Offer store credit.

We Don't:

Offer refunds. ✘
Allow return of worn or damaged garments. ✘

You can return any garment purchased from all is a gentle spring within five days of delivery for store credit. To exchange a garment in an incorrect size, simply use your store credit to repurchase the garment in your preferred size.

Return Process

Step #1. Contact care@gentlespring.co within five days of receiving the garment and let us know your original order number. We do not accept exchange requests outside of this time period.

Step #2. Post the garment to our return address within five days of the exchange being authorised. We do not supply return labels. You must organise shipping with your local postal carrier. Retain your proof of postage and send copy care@gentlespring.co. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit.

Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. In the event we receive an item in unsuitable condition, or an item is lost in transit, you will not be provided a credit note or refund.

Return Standards

Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.