Return Policies:

We Do:

Offer exchanges. ✔
Offer store credit. ✔

We Don't:

Offer refunds. ✘
Accept exchanges for worn or damaged garments. ✘

You can return any garment purchased from all is a gentle spring within fourteen days of delivery for store credit. During the Christmas period, we're offering extended exchange terms, and will accept exchange requests until January 10th 2024. We do not offer refunds. To exchange a garment in an incorrect size, simply use your store credit to repurchase the garment in your preferred size. You are responsible for cost of shipping your exchange.

Return Process

Step #1. Contact care@gentlespring.co within fourteen days of receiving the garment and let us know your original order number. During the Christmas period, we're accepting gift exchanges until January 10th 2024. 

Step #2. Post the garment to our return address within three days of the exchange being authorised. We do not supply return labels: you must organise shipping with your local postal carrier. You must retain your tracking information, and send a copy care@gentlespring.co. Returns without tracking information may not be accepted. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. We do not offer credit notes for returns lost or damaged in transit.

Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. A shipping fee applies to all exchanges. This is calculated based on your postal address, and will be invoiced to you with payment required before any exchange is posted. In unlikely the event we receive an item in unsuitable condition, or an item is lost in transit, we are unable to provide a credit note or refund.

Return Standards

Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.