Terms

Returns

Items may be returned for a refund or exchange where there is a fault in the garment, or you'd like a more appropriate size. We do not accept returns for change-of-mind.

If you wish to return an item, please contact info@gentlespring.co within 10 business days of receiving of the item. The item must be posted, at your expense, to our return address within five business days of the return being authorised. Please retain proof of postage. Items must be returned unwashed, unworn and unused. Refunds are processed through your original payment method.

For those in Australia, items can be returned outside the above timeframe in the unlikely event of a major failure in the garment. Please contact info@gentlespring.co for a resolution. Photographs and a clear description of the fault will expedite the process.

If you wish to exchange an item for size, please contact info@gentlespring.co within five business days of receiving of the item. The item must be posted, at your expense, to our return address within five business days of the exchange being authorised. We will then post another garment in your nominated size, or arrange store credit if your preferred size is unavailable. The garment must be unwashed, unworn and unused, beyond trying on in the home for fit. Tags must still be affixed.

In the case of both returns and exchanges, we do not refund shipping costs. In all cases, the item remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. In the unlikely event we receive an item in unsuitable condition, we reserve the right to refuse a return or exchange.

Privacy

We respect the privacy of your data, and the security of your personal information. No personal information supplied to all is a gentle spring in the process of placing an order will ever be shared with a third party.

For transparency, these are the ways in which we use your information: to register you as a customer, to deliver your orders and process your returns, and to communicate with you when necessary. 

Our terms are subject to change without notice.