If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order. If the 14th day falls on a weekend or public holiday, the window extends to the next business day. Preorders and sales are exempt from this policy.

You may initiate a return directly from your order confirmation page by logging into your account and selecting 'Return items.' If your order does not contain preorder or sale styles, you may also cancel your order at any time before it has been fulfilled by using the same self-serve process.

You are responsible for the cost of return shipping. Please retain your tracking information and send a copy to care@gentlespring.co. The garment remains your responsibility until it reaches us. For EU customers exercising the right of withdrawal, we will issue a refund to your original payment method within 14 days of receiving your returned item, less a flat €40 administration fee.

Garments must be unworn, free from odours, and in original condition to be eligible. Preorders and sales are exempt from this policy; and are eligible for store credit only.

Orders which include a combination of ready-to-ship and preorder styles will ship in one parcel, once all styles are ready-to-ship. To arrange separate shipments, please contact care@gentlespring.co.

When you place a preorder, you reserve a garment ahead of production. As with all manufacturing processes, the realities of supply-chain delays, workshop hours and unexpected global events can all impact delivery timelines.

Occasionally we make update to a garment's fabrication between production runs due to changing fabric availability. In placing a preorder, you acknowledge here may be slight changes to the fit, fabrication, or finishes of your garment compared to the sample pictured on our eshop. These decisions will always be made discreetly, with minimal disruption the final garment.

Preorder shipping windows are subject to change. Preorders are strictly non-refundable, but can be exchanged for store credit. Preorders that encounter production delays will not be cancelled. Please trust we're always working to bring your garments to life as quickly as we can. 

You can return any garment purchased from all is a gentle spring within fourteen days of delivery for exchange or store credit. We do not offer refunds. You are responsible for cost of shipping your return or exchange. Following the introduction of new US Tariffs, a flat rate fee of $50USD will be charged to process all US exchanges February 1st, 2026. Our return process is as follows:

Step #1. Contact care@gentlespring.co within fourteen days of receiving the garment and let us know your original order number, or initiate our self serve returns process—your preference.

Step #2. Post the garment to our return address the exchange being authorised, or initiated through the self serve returns process. We do not supply return labels: you must organise shipping with your local postal carrier. You must retain your tracking information, and send a copy care@gentlespring.co. Returns without tracking information may not be accepted. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. We do not offer credit notes for returns lost or damaged in transit.

Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email within 14 days. A shipping fee applies to all exchanges. This is calculated based on your postal address, and will be invoiced to you with payment required before any exchange is posted. In unlikely the event we receive an item in unsuitable condition, or an item is lost in transit, we are unable to provide a credit note.

Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.

Allow us up to three business days to process your order. All orders are shipped with online tracking through Australia Post and their network of international delivery partners.

International orders may incur customs duties and other taxes. These charges are entirely your expense. If you choose not to pay these charges and your parcel is returned to us, you will not be refunded. We do not refund lost or stolen packages, so please ensure your shipping address is a secure location. For shipping queries, please contact care@gentlespring.co