FAQ

Orders which include pre-order styles will ship in one parcel, once all styles are ready-to-ship. To arrange separate shipments, please contact care@gentlespring.co.

When you place a pre-order, you reserve a garment ahead of production. Kindly be patient with our team as we put your Pre-Order garments into production. As with all manufacturing processes, the realities of supply-chain delays, workshop hours and unexpected global events can all impact delivery timelines.

Pre-order shipping windows are subject to change. Pre-orders are strictly non-refundable, but can be exchanged for store credit. Pre-orders that encounter delays will not be cancelled; please trust we're always working to bring your garments to life as quickly as we can. 

You can return any garment purchased from all is a gentle spring within fourteen days of delivery for store credit. We do not offer refunds. To exchange a garment in an incorrect size, simply use your store credit to repurchase the garment in your preferred size. You are responsible for cost of shipping your exchange. Our return process is as follows:

Step #1. Contact care@gentlespring.co within fourteen days of receiving the garment and let us know your original order number.

Step #2. Post the garment to our return address within three days of the exchange being authorised. We do not supply return labels: you must organise shipping with your local postal carrier. You must retain your tracking information, and send a copy care@gentlespring.co. Returns without tracking information may not be accepted. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. We do not offer credit notes for returns lost or damaged in transit.

Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. A shipping fee applies to all exchanges. This is calculated based on your postal address, and will be invoiced to you with payment required before any exchange is posted. In unlikely the event we receive an item in unsuitable condition, or an item is lost in transit, we are unable to provide a credit note or refund.

Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.

Allow us up to three business days to process your order. All orders are shipped with online tracking through Australia Post and their network of international delivery partners.

International orders may incur customs duties and other taxes. These charges are entirely your expense. If you choose not to pay these charges and your parcel is returned to us, you will not be refunded. We do not refund lost or stolen packages, so please ensure your shipping address is a secure location. For shipping queries, please contact care@gentlespring.co