Orders which include a combination of ready-to-ship and preorder styles will ship in one parcel, once all styles are ready-to-ship. To arrange separate shipments, please contact care@gentlespring.co.
When you place a preorder, you reserve a garment ahead of production. As with all manufacturing processes, the realities of supply-chain delays, workshop hours and unexpected global events can all impact delivery timelines.
Occasionally we make update to a garment's fabrication between production runs due to changing fabric availability. In placing a preorder, you acknowledge here may be slight changes to the fit, fabrication, or finishes of your garment compared to the sample pictured on our eshop. These decisions will always be made discreetly, with minimal disruption the final garment.
Preorder shipping windows are subject to change. Preorders are strictly non-refundable, but can be exchanged for store credit. Preorders that encounter production delays will not be cancelled. Please trust we're always working to bring your garments to life as quickly as we can.
You can return any garment purchased from all is a gentle spring within fourteen days of delivery for store credit. We do not offer refunds. To exchange a garment in an incorrect size, simply use your store credit to repurchase the garment in your preferred size. You are responsible for cost of shipping your exchange. Our return process is as follows:
Step #1. Contact care@gentlespring.co within fourteen days of receiving the garment and let us know your original order number.
Step #2. Post the garment to our return address within three days of the exchange being authorised. We do not supply return labels: you must organise shipping with your local postal carrier. You must retain your tracking information, and send a copy care@gentlespring.co. Returns without tracking information may not be accepted. The garment remains your responsibility until it reaches us, so please take care with packaging to avoid damage in transit. We do not offer credit notes for returns lost or damaged in transit.
Step #3. Once we receive the original garment, we'll make sure it meets the return standards listed below. Provided your original garment meets these standards, we'll then send your store credit note via email. A shipping fee applies to all exchanges. This is calculated based on your postal address, and will be invoiced to you with payment required before any exchange is posted. In unlikely the event we receive an item in unsuitable condition, or an item is lost in transit, we are unable to provide a credit note or refund.
Garments must be completely free from odours and visible signs of wear. Garments that smell of perfume, perspiration, and other odours will not be eligible for exchange. Please take care to confirm your garments meet the return standards before shipping to avoid disappointment.
Allow us up to three business days to process your order. All orders are shipped with online tracking through Australia Post and their network of international delivery partners.
International orders may incur customs duties and other taxes. These charges are entirely your expense. If you choose not to pay these charges and your parcel is returned to us, you will not be refunded. We do not refund lost or stolen packages, so please ensure your shipping address is a secure location. For shipping queries, please contact care@gentlespring.co
The Trunkshow Électronique was a limited opportunity to secure garments from our Transeasonal 24 runway presentation for only a 50% deposit. The Trunkshow closed July 31st, 2024. Special terms apply to orders placed during this period.
You will be contacted when your Trunkshow preorder is ready-to-ship before the remaining balance of your order is charged.
Kindly be patient with our team as we put your Trunkshow order garments into production. You will receive your garments at the same time the collection is delivered to retailers.
We often make minor alterations to the Runway sample to further improve fit. By placing a Trunkshow order, you accept there may be slight changes to fit, fabrication, or finishes; like buttons or other closures. These decisions will always be made discreetly, with a mind to enhance the final garment.
Trunkshow orders cannot be cancelled or refunded. Deposits are entirely nonrefundable, with on exception: in the event that a garment is discontinued ahead of production—due to limited demand or inadequate supplies—your deposit will be refunded in full.
As with all manufacturing processes, the realities of supply-chain delays, workshop hours and unexpected global events can all impact delivery timelines. Accept our assurance that we are always working to bring your garment to life as quickly as is reasonable. Production delays of any length will not be considered grounds for cancellation or refund.