Allow us up to three business days to process your order. All orders are shipped with online tracking through Australia Post and their network of international delivery partners. International orders may incur customs duties and other taxes. These charges are entirely your expense. If you choose not to pay these charges and your parcel is returned to us, you will not be refunded. We do not refund lost or stolen packages, so please ensure your shipping address is a secure location. For shipping queries, please contact care@gentlespring.co